FAQs

DELIVERIES


How can I order?
You can order from us in several ways:
(1) Order here, through our website -- easiest!
(2) Order directly from our TMPh Viber or Whatsapp      Hotline :+63 966 328 2783
(3) Order via our Instagram or Facebook pages
• TMPh Instagram: www.instagram.com/tokyomarketph/
• TMPh Facebook: www.facebook.com/tokyomarketph
• Via GrabFood Order Here.
• Via Foodpanda Order Here.
• Via Shopee Shop Here.

How can we get our orders?

(1) DELIVERY
Order from our website and choose 'Delivery' method. 
We will calculate the delivery fee for you.

(2) PICK-UP
You may also have your orders picked up. Kindly indicate as notes the chosen Pick-up point and the date/time of pick-up.

Pick-up times: 11am - 7:00pm, daily

*Kindly confirm with us first your pick-up point.


How much is the delivery fee?

It would depend on where your location is. If you order through the website, you will see the total for the delivery as well. Delivery fees will be shouldered by customer.


If I do pick-ups, where is the pick-up point?

2nd floor Ayala Malls 30th, Meralco Ave, Pasig City 1600

Pick-up times: 11am - 7:00pm, daily

Yes, we do! But only when your order Via our Shopee Account (tokyomarketph)

How long before I receive my orders?

If within Metro Manila, you will receive it within the day. Please allow us 1-4 hours for the delivery time. If you order beyond 4:00pm, your orders will be processed the following day. We will notify you once your orders are being prepared and when it is about to be delivered.

If Provincial orders, it would depend on the Shopee and your location. Your order can be tracked within the app.



DINE-INS & BRANCHES

 

What branches do you have open?

2nd floor Ayala Malls 30th, Meralco Ave, Pasig City 1600



> Available for dine-in / delivery / take-out / pick-up



> See our Dine-In Menu here.



PAYMENTS AVAILABLE

 If via Website
• Credit Card
• Cash-on-Delivery
• Online Banking
• GCash / PayMaya

If via Direct Order (IG/FB/Viber/SMS)
• Online Banking
• GCash / PayMaya 



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We humbly ask for your patience and understanding as we accomplish to deliver our products to each and every one of our dear customers.

Thank you and keep safe!